Public Feedback & Grievance Portal
Submit civic issues, feedback & suggestions directly to the Kolkata South constituency office
Citizen Engagement Portal
Your feedback drives better governance. All submissions are reviewed within 72 hours.
📍 Kolkata South
⏱ 72hr Review SLA
🔒 Secure & Confidential
1,248
Total Feedbacks
All categories · 2025
892
Resolved
71.5% resolution rate
71.5%
356
Pending
28.5% awaiting action
Feedback by Category
Response Time SLA
🔴 High Priority
3.2 days avg
SLA target: 7 days
✓ Within SLA
🟡 Medium Priority
8.4 days avg
SLA target: 7 days
⚠ Slight delay
🟢 Low Priority
18.2 days avg
SLA target: 30 days
✓ Within SLA
Resolution This Month
Roads & Infrastructure
48
↑12%
Water Supply
31
↑8%
Electricity
22
→ 0%
Sanitation & Drainage
19
↓5%
Healthcare
14
↑20%
Recent Public Feedbacks
RB
Raju Biswas
The main drainage near Ballygunge Phari has been clogged for 3 weeks causing severe waterlogging. The municipal office has not responded despite 2 prior complaints submitted through the portal.
🚿 Sanitation & Drainage
SM
Sunita Mondal
Street lights on Rashbehari Avenue have been repaired. Thank you to the PWD team for the quick response within 2 days of my complaint. Excellent turnaround by the department.
⚡ Electricity
PD
Pratap Das
The PHC in Ward 58 is understaffed. There is only one doctor serving 3 shifts. Request urgent posting of additional medical staff. Many patients are being turned away daily.
🏥 Healthcare
AK
Anjali Kar
The pothole on the main stretch of Hazra Road near the crossing has been fixed. Had filed the complaint 4 days ago. Appreciate the quick action by the road department.
🛣 Roads & Infrastructure