Dashboard
✅ Verified Citizen

Good morning, Rahul 👋

Welcome to Netro Citizen Portal — Bhātpāra Municipality

📣

File Complaint

Report civic issues fast

💡

Give Suggestion

Shape your city

💳

Pay Tax

Quick online payment

📜

Get Certificate

Birth, death & more

📣
4
Complaints Filed
↑ 1 this month
💡
7
Suggestions Submitted
↑ 3 approved
💰
₹4,200
Tax Due This Quarter
⚠ Due in 12 days
12
Resolved Requests
↑ 85% resolution rate
📢 Announcements
🚰
Water Supply Disruption — Zone B
Maintenance work on 12 June 2026, 9 AM – 4 PM. Store water accordingly.
10 Jun 2026 · Municipality Engineering
🏗️
Road Widening: NH-12 Stretch
Expect traffic diversions near Bhātpāra market until July 2026.
8 Jun 2026 · Public Works
📋
Property Tax Deadline Extended
Last date for Q2 property tax payment extended to 25 June 2026.
5 Jun 2026 · Revenue Dept
🕐 Recent Activity
📣
Complaint filed: Broken streetlight
Ref: CMP-2024-4412 · Ward 5
2h ago
In Progress
💰
Property tax paid: ₹2,100
TXN: TXN-8829A
3 days ago
Paid
💡
Suggestion: Add park benches to riverside
Ref: SUG-2024-0291 · 24 votes
1 week ago
Under Review
Reference ID Type Description Date Status Action
CMP-2024-4412 Complaint Broken streetlight near Ward 5 market gate 10 Jun 2026 In Progress
SUG-2024-0291 Suggestion Add park benches to riverside promenade 3 Jun 2026 Under Review
TXN-8829A Payment Property Tax Q1 2026 — ₹2,100 7 Jun 2026 Paid
CMP-2024-4389 Complaint Garbage not collected for 5 days — Zone C 28 May 2026 Resolved
SUG-2024-0277 Suggestion Free Wi-Fi in municipal parks 20 May 2026 Approved
CMP-2024-4350 Complaint Pothole on Station Road causing accidents 15 May 2026 Resolved
TXN-7712B Payment Water Tax FY 2025–26 — ₹850 10 Apr 2026 Paid
Broken streetlight — Ward 5 market gate In Progress
📋 CMP-2024-4412  ·  🗂 Infrastructure  ·  📍 Ward 5  ·  🕐 Filed 10 Jun 2026

The streetlight at the main entrance of Ward 5 market has been non-functional for 6 days, creating safety hazards for pedestrians at night.

LightingSafetyWard 5
Assigned to: Electrical Dept
Garbage not collected — Zone C, Lane 4 Resolved
📋 CMP-2024-4389  ·  🗂 Waste Management  ·  📍 Zone C  ·  🕐 Filed 28 May 2026

Garbage collection missed for 5 consecutive days. Strong odour and health risk.

WasteHealthZone C
✅ Resolved on 30 May 2026
Pothole on Station Road causing accidents Resolved
📋 CMP-2024-4350  ·  🗂 Roads  ·  📍 Station Road  ·  🕐 Filed 15 May 2026

Large pothole (~50 cm diameter) causing vehicle damage and pedestrian injuries.

✅ Resolved on 19 May 2026
Waterlogging near primary school entrance Pending
📋 CMP-2024-4441  ·  🗂 Drainage  ·  📍 Ward 3  ·  🕐 Filed 10 Jun 2026

Rainwater accumulates for days, blocking entry to school and causing mosquito breeding.

DrainageSchoolHealth Risk
Awaiting assignment
Add park benches to riverside promenade
🗂 Infrastructure · 📍 Riverside · by You · 3 Jun 2026
Under Review
The riverside promenade lacks seating for elderly visitors and parents with small children. Adding 10–15 benches at 20m intervals would significantly improve usability and make the space more inclusive.
ParksElderly-friendlyRiverside
Community support
89% support
Free public Wi-Fi at municipal parks and squares
🗂 Technology · 📍 Citywide · by You · 20 May 2026
Approved
Install Wi-Fi hotspots in the 5 major parks and the central square. This will benefit students, remote workers, and tourists. Cost can be offset via Google Station partnership.
Wi-FiTechnologyParks
Community support
93% support
Dedicated cycle lane on College Road
🗂 Transport · 📍 College Road · by You · 12 May 2026
Under Review
College Road sees heavy student cyclist traffic. A painted cycle lane of at least 1.5m would reduce accidents and encourage sustainable commuting.
CyclingTransportSafety
Community support
82% support
🌍 Community Suggestions — Vote & Support
Solar-powered street lighting in outlying wards
🗂 Energy · 📍 Wards 9–12 · by Priya Sharma · 8 Jun 2026
Open
Peripheral wards frequently face load-shedding. Solar street lights would provide consistent lighting independent of grid availability.
Night shelter for homeless citizens near railway station
🗂 Social Welfare · 📍 Railway Area · by Md. Alam · 5 Jun 2026
Open
Temporary night shelter with basic facilities for the winter months to protect homeless persons near the station area.

💰 Tax & Payments Portal

Pay your municipal taxes securely online. Instant receipt. Zero queues.

Total Due
₹5,350
Paid This FY
Select Tax Type
🏠

Property Tax

Annual levy on residential and commercial properties

₹4,200 due
🚰

Water Tax

Quarterly water supply & sewerage charges

₹850 due
🗑️

Solid Waste Tax

Door-to-door garbage collection fee

₹300 due
💡

Street Lighting Tax

Municipal street light maintenance levy

₹0 (Paid)
🏪

Trade License Fee

Annual renewal for business operations

₹0 (Paid)
🅿️

Parking Fee

Monthly/annual reserved parking charges

₹0 (N/A)
Payment Details
Select Tax
2
Pay
3
Confirm
or scan QR code at payment step

🔒 Secured by RBI-regulated payment gateway · Instant receipt

🧾 Payment Summary
Property Tax₹4,200.00
Late fee₹0.00
Discount (Early bird)-₹0.00
Platform fee₹0.00
Total Payable₹4,200
📋 Payment History
Property Tax Q1
7 Mar 2026 · TXN-8829A
₹2,100 ✓
Water Tax Q1
10 Apr 2026 · TXN-7712B
₹850 ✓
Street Light Tax
2 Jan 2026 · TXN-6621C
₹200 ✓
🍼
Birth
Certificate
🕊️
Death
Certificate
🏠
Domicile
Certificate
📜

Apply for Certificates Online

Request birth, death, residence, and other official certificates without visiting the municipality office.

RD

Rahul Das

Citizen ID: CID-WB-2024-08814  ·  ✅ Verified

🔔
Your complaint CMP-2024-4412 has been assigned
Assigned to Electrical Department, Ward 5. Expected resolution: 13 Jun 2026.
2h ago
⚠️
Tax Payment Reminder — ₹4,200 due in 12 days
Q2 Property Tax due by 22 Jun 2026. Pay now to avoid late fees.
8h ago
Payment confirmed: ₹2,100 received
Transaction TXN-8829A successful. Download your receipt.
3 days ago
💡
Your suggestion SUG-2024-0277 was approved!
"Free public Wi-Fi at municipal parks" has been approved by the council.
5 days ago
📢
Municipality announcement: Water supply disruption Jun 12
Zone B maintenance scheduled. Store adequate water.
1 week ago