👥
Citizen Engagement & Digital Governance
Module 7 — Mobile app services · Grievance redressal · Digital certificates · Transparency dashboards · Community engagement
18,420
App Users
84
Open Grievances
94%
Resolution Rate
1,248
Certs Issued (Month)
4.2/5
Citizen Satisfaction
Digital Service Catalogue
Property Tax
Pay online
Birth Cert
142 this month
Death Cert
38 this month
Building Plan
184 permits
Trade Licence
Apply online
Water Conn.
New request
RTI Request
File online
Street Light
Report fault
Waste Pickup
Schedule
Grievance Redressal Queue
#GR-4832
Assigned
Road pothole — MG Road Sector 3
Ward 4 · Raised: 10 Jun 09:15 AM
#GR-4831
Open
Streetlight not working — Park Street
Ward 2 · Raised: 10 Jun 08:40 AM
#GR-4830
Escalated
Garbage not collected for 3 days
Ward 12 · Raised: 09 Jun 06:00 PM
#GR-4829
Resolved
Water supply disruption
Ward 6 · Raised: 09 Jun 04:30 PM
#GR-4828
Under Review
Encroachment on footpath
Ward 8 · Raised: 09 Jun 11:20 AM
#GR-4827
Assigned
Stray dog menace near school
Ward 9 · Raised: 08 Jun 03:10 PM
Certificate & Permit Processing (This Month)
| Service | Applications | Approved | Pending | Avg Days |
|---|---|---|---|---|
| Birth Certificates | 142 | 138 | 4 | 1.2 days |
| Death Certificates | 38 | 38 | 0 | 0.8 days |
| Building Permits | 56 | 32 | 24 | 8.4 days |
| Trade Licenses | 84 | 61 | 23 | 5.6 days |
| Water Connections | 29 | 18 | 11 | 4.2 days |
| RTI Requests | 17 | 15 | 2 | 28 days |
Mobile App & Citizen Feedback
18,420
Registered App Users
4.2 ★
Average App Rating
Top Grievance Categories
🛣 Road & Potholes28%
🗑 Waste Collection22%
🚰 Water Supply18%
💡 Street Lighting14%