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Grievance Redressal
Module — Citizen complaint tracking, category analysis, channel mix & district-wise resolution performance
2,840
Total Grievances (FY26)
118
Open
42
Escalated
91%
Resolution Rate
3.6 days
Avg. Resolution Time
Grievance Redressal Queue
#GRV-2840Assigned
Short weighment of rice at FPS-11404
Purulia · Raised: 24 Jul, 10:20 AM
#GRV-2839Escalated
Ration card not linked despite Aadhaar seeding
Murshidabad · Raised: 23 Jul, 04:05 PM
#GRV-2838Open
FPS shop remained closed on distribution day
Birbhum · Raised: 23 Jul, 11:40 AM
#GRV-2837Resolved
Biometric mismatch denying entitlement
Nadia · Raised: 22 Jul, 02:15 PM
#GRV-2836Resolved
Dealer demanding extra payment for kerosene
Howrah · Raised: 21 Jul, 09:50 AM
#GRV-2835Under Review
Request to shift ration card to new FPS
Hooghly · Raised: 20 Jul, 01:10 PM
Top Grievance Categories
Grievance Channels
1,120
Toll-Free Helpline
840
Mobile App
560
FPS Complaint Box
320
Block Office / In-Person
District-wise Resolution Performance
| District | Received | Resolved | Open | Resolution Rate |
|---|---|---|---|---|
| North 24 Parganas | 486 | 452 | 34 | 93% |
| Murshidabad | 398 | 352 | 46 | 88% |
| Purulia | 214 | 184 | 30 | 86% |
| Birbhum | 241 | 219 | 22 | 91% |
