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Grievance Redressal
Module — Citizen complaint tracking, category analysis, channel mix & ward-wise resolution performance
1,456
Total Grievances
62
Open
28
Escalated
94%
Resolution Rate
4.2 days
Avg. Resolution Time
Grievance Redressal Queue
#GRV-1456
Assigned
Hand pump not working — Ward 4
Raised: 22 Jul, 09:15 AM
#GRV-1455
Escalated
MGNREGS wage payment delayed
Ward 2 · Raised: 21 Jul, 04:20 PM
#GRV-1454
Open
Drain water logging near school
Ward 5 · Raised: 21 Jul, 11:05 AM
#GRV-1453
Resolved
Old-age pension not credited
Ward 1 · Raised: 20 Jul, 02:40 PM
#GRV-1452
Resolved
Streetlight fault — Sonarpur Rd
Ward 6 · Raised: 20 Jul, 09:50 AM
#GRV-1451
Under Review
Ration card correction request
Ward 3 · Raised: 19 Jul, 01:15 PM
Top Grievance Categories
Grievance Channels
612
Mobile App
348
Gram Sabha
294
Phone / Call Centre
202
In-Person / Office
Ward-wise Resolution Performance
| Ward | Received | Resolved | Open | Resolution Rate |
|---|---|---|---|---|
| Ward 1 | 238 | 226 | 12 | 95% |
| Ward 2 | 264 | 239 | 25 | 91% |
| Ward 3 | 221 | 210 | 11 | 95% |
| Ward 4 | 276 | 252 | 24 | 91% |
| Ward 5 | 209 | 201 | 8 | 96% |
| Ward 6 | 248 | 228 | 20 | 92% |
