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Public Services
Module — Certificate, licence & pension service requests with delivery monitoring
1,842
Total Service Requests
96
Pending
1,746
Resolved
4.2 days
Avg. Turnaround
68%
Applied Online
4.3/5
Citizen Satisfaction
Certificate & Licence Services
| Service | Applications (2026) | Avg. Processing | Pending | Status |
|---|---|---|---|---|
| Birth Certificate | 612 | 2 days | 18 | On Track |
| Death Certificate | 204 | 1 day | 4 | On Track |
| Income Certificate | 388 | 5 days | 27 | Delayed |
| Residential Certificate | 296 | 4 days | 15 | Ongoing |
| Trade Licence | 142 | 7 days | 21 | Delayed |
| Pension Application | 200 | 9 days | 11 | Ongoing |
Service Delivery Performance
Recent Requests
Birth Certificate — Ward 3
Applicant: S. Mandal
Trade Licence — Ward 1
Applicant: R. Sheikh
Income Certificate — Ward 5
Applicant: P. Naskar
Pension Application — Ward 2
Applicant: G. Bibi
